San Diego Property Management

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Sadly I they have been taking advantage of people way too much! My experience started off with responsive communication with Kelly or KC, but there were multiple issues throughout the process that raise serious concerns about transparency. When I first tried to schedule a viewing, I was redirected to a third-party site requiring a paid membership just to book an appointment. I was told it would cost $1.99, but the actual pricing started higher which Mercer seemed unaware of. Charging a fee just to view a rental property is already unusual and unethical, and the inconsistent information made it more concerning. After calling directly, I was eventually given access to view the property. However, the most significant issue came after I submitted my application. Only then was I informed that another applicant had already placed a deposit on the home, meaning it was essentially already spoken for. This is critical information that should have been disclosed from the beginning, especially given the multiple points of contact where this could have been clearly communicated. Presenting a property as available, while accepting applications when a deposit is already in place, creates a misleading impression about a fair opportunity. We immediately after told Kelly to please cancel out application, do not run our credit and refund us which she immediately refused. We are still dealing with that and now they said, days later they had already run the credit. Absolutely unbelievable and shady practices. Combined with the pay-to-schedule setup and inconsistent information, the overall process lacked transparency. I would strongly recommend that future applicants ask direct questions about both viewing requirements and the true status of the property before spending time or money. I would recommend to not get involved with this management company for customers on both ends. I would also encourage Mercer Properties to encourage their team to act in good faith and not withhold crucial information.

There were some things that were not given to us such as the codes for the trash and recycling, we were not informed that we couldn’t keep plants or our small table and chairs on the balcony in front of our unit. The conditions upon move and were very dirty, and all of the faucets are calcified with slow water flow.

Very dependable I don’t have to worry about anything. These guys are excellent.

You can't get a better Management Company. Now the secret is out.

I've recently moved from Madison WI to Poway CA, so I had to do some house hunting in the San Diego area. I ultimately decided for renting a house that is managed by Mercer Properties. My experience with Mercer Properties has been positive overall. The agents were professional, comprehensive and responsive throughout the rental process and I appreciated their flexibility to accommodate my busy schedule, including on weekends.

Thank you really appreciate it

My husband and I have used Mercer to rent out our apartment for the last 3 years and we could not have asked for a better manager. Their easy policies to handle finding renters, fixing issues, and handling everything I don’t want to has been a huge benefit to us. Their fee is incredibly reasonable and I trust them to take care of my home. Have and will continue to recommend them as a management company!

They have made property ownership a breeze

Property is clean, quiet, and all the neighbors are respectful! I can’t even hear people between the walls. All my service requests have come in extremely quickly and professionally. Sometimes the dryer and washer stops working but the landlord is always really good about working on getting them fixed ASAP and refunding your money if the machines ate your coins, which I really appreciate.